Fix iPhone 12/11 Disconnects from WiFi while using FaceTime

Many iPhone 12 and iPhone 11/XS/XR users are facing issue that the iPhone disconnects from WIFI while making FaceTime Video call and reconnects back as soon as the FaceTime call ends. It seems like Facetime disconnects WiFi on the iPhone. This is a very weird issue on iPhone. 

iPhone disconnecting Wifi on FaceTime

FaceTime disconnects WiFi  on iOS 14/14.7 version and this issue is faced everytime on Facetime call. As a result the iPhone is Switching from WiFi to Cellular During FaceTime Calls and due to this quality drops a lot. General Troubleshooting steps like Reset network settings, reset all settings, changed iCloud account, nothing works.

If you are also facing this issue and your iPhone disconnects from Wifi while making calls on FaceTime then we have listed some workaround that may help you. Please try the and let us know in comment section.

How to fix FaceTime causes phone and iPad to disconnect from WiFi : iPhone 12 Pro Max, 11,XR/XS/8/7

Fix 1: Turn on Airplane mode

This is a workaround to make sure that the FaceTime calls goes fine on the WiFi. Just turn on the airplane mode before making the call in WiFi

Fix 2: Turn off data/LTE  for FaceTime

If iPhone is switching to phone data for WiFi call, then one workaround to stop iPhone from switching to mobile data from WiFi is to Turn off mobile data/LTE for the FaceTime app. This will stop the iPhone from switching to mobile data and disconnecting from WiFi. To Turn off mobile data for FaceTime Go to Settings> Mobile Data > Search for FaceTime > Turn off the data.

Fix 3: Use 5Ghz WiFi Network

There are chances that new iPhone software only works on 5Ghz; therefore, easy way to fix is to disable 2.4Ghz on the WiFi router. 

How to Disable 2.4Ghz :

This vary for network provider  (For AT&T customers) Go to http://192.168.1.254/cgi-bin/home.

• -login with your credentials
• - go to Broadband;
• -then under that go to WiFi
• -you may need your router access code printed on the router
• - then advanced options
• -click disable on the 2.4Ghz
• - scroll to the bottom and click save.

Fix 4: Set Date & Time to Automatic 

This is also a workaround which is working for the many iPhone users->Toggle (off and back on again) the ‘Set Automatically’ switch in Settings > General > Date & Time.

Source: Shudtech