FaceTime using Email ID instead of phone number for calls : iPhone 12,XR

Many iPhone 12 Pro Max, XR users are facing issue in using the Facetime that FaceTime is registered as email rather than phone number of users. If someone tries to call on FaceTime using iphone the call does not go through or Facetime says it is verifying phone number. The phone number won’t verify but both Apple ID and iCloud emails have been added to the “you can be reached at” on FaceTime.

FaceTime not register as Phone number : iPhone 12,XR

The Facetime stuck on verifying the phone number seems to be widespread across many different users with different iPhone including latest iPhone 12 , 11 on latest iOS 14, iOS 14.6 etc. Users are stuck with issue – “How to verify my phone number for iMessage and FaceTime”

The issue is permanent and FaceTime can make calls through email address only, phone is greyed out and says "verifying". Thus not able to Facetime users using their phone number. So it is very difficult to FaceTime someone if you do not have their email id registered on FaceTime.

But most of the time we have contact number of the friends etc thus FaceTime only letting call through email id is really. In the Facetime setting phone number is unchecked and you won’t be able to select it. 

How to fix unable to register on Facetime using Phone number than email address: iPhone 12 Pro Max, 11,XS,XR: iOS 14/15

Fix 1:  Logout from iCloud

When its stuck at verifying ,you must have still logged into your iCloud . Go to iCloud from System preferences ....logout and then login back.

Fix 2: General Troubleshooting Steps

If your phone number is unchecked on Facetime and you can't select it, follow below steps as per requirement:

Adding phone number to FaceTime On Mac:

• -In Messages, choose Messages > Preferences, then click Accounts and select your iMessage account. Click Sign Out.
• -In FaceTime, choose FaceTime > Preferences, then click Sign Out.

Adding phone number to On your iPhone, iPad, and iPod:

• -Go to Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
• -Go to Settings > FaceTime. Tap your Apple ID, then tap Sign Out.

Adding phone number to On your iPhone:

• -Go back to Settings > Messages and make sure that iMessage is turned on.
• -Tap Send & Receive, then choose “Use your Apple ID for iMessage” and sign in with your Apple ID.

Fix 3:  Reset the iPhone 

You should try to reset the iPhone and try to reset FaceTime

• -Backup your iPhone, either iTunes or iCloud.
• -Turn iMessage off 
• -Erase all contents and settings (this will wipe your device.) Settings > General > Reset > Erase All Contents and Settings.
• -Set the phone up as New 
• -Turn ON iMessage, wait for it to activate. Once it's activated erase the phone again and restore from your backup.
• -Now try to select phone number as FaceTime Id.

Source: Shudtech